Unexpected ? A change of plan?
Discover our cancellation and refund conditions.
Because life is full of unforeseen events, we offer you the possibility of canceling or modifying your reservation, without hassle or unnecessary costs. Discover the advantages of our standard or flexible cancellation conditions and plan your stay with confidence.
Standard
How to cancel my reservation?
By email at customer@homerez.com, before the deadline set by the selected cancellation conditions.
How is reimbursement?
The total amount of the stay (excluding cancellation warranty costs) is reimbursed in 2 working days on the means of payment method used when ordering.
What happens if I cancel out of the deadlines provided for by my cancellation conditions ?
If you cancel less than undefined days before your arrival, the sums already paid will not be reimbursed. Additional cancellation fees can also be applied.
How can I change my reservation at no cost?
By sending an email to customer@homerez.com specifying your new dates of stay. The modification of dates at no cost is possible subject to availability at the same price as the initial reservation.