Unexpected ? A change of plan?
Discover our cancellation and refund conditions.
Because life is full of unforeseen events, we offer you the possibility of canceling or modifying your reservation, without hassle or unnecessary costs. Discover the advantages of our standard or flexible cancellation conditions and plan your stay with confidence.
Standard
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Cancellation at no cost up to 60 days before the start of the stay.
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100% reimbursed (excluding cancellation guarantee costs) without condition, no necessary proof.
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Homerez customer service available 7 days a week to assist you.
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Modification of the dates of stay without expense, subject to availability at the initial price.
Flexible
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Cancellation at no cost up to 5 days before the start of the stay.
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100% reimbursed (excluding cancellation guarantee costs) without condition, no necessary proof.
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Homerez customer service available 7 days a week to assist you.
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Modification of the dates of stay without expense, subject to availability at the initial price.
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Valid on all our accommodation.
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Reserve with confidence, knowing that you can adjust your plans in the event of unforeseen events.
How to cancel my reservation?
By email at customer@homerez.com, before the deadline set by the selected cancellation conditions.
How is reimbursement?
The total amount of the stay (excluding cancellation warranty costs) is reimbursed in 2 working days on the means of payment method used when ordering.
What happens if I cancel out of the deadlines provided for by my cancellation conditions ?
If you cancel less than 60 days for the standard option or less than 5 days before your arrival for the flexible option, the sums already paid will not be reimbursed. Additional cancellation fees can also be applied.
How can I change my reservation at no cost?
By sending an email to customer@homerez.com specifying your new dates of stay. The modification of dates at no cost is possible subject to availability at the same price as the initial reservation.